Return & Refund Policy

Last updated: 20 September 2026

At Healora, we want you to feel confident when ordering from us. If there is a problem with your order, please contact us at support@gethealora.co.uk and we will be happy to help.

14-Day Cancellation Right

If you are a consumer in the United Kingdom, you generally have the right to cancel an online purchase within 14 days of receiving your order, without giving a reason.

To exercise your right to cancel, please email us at: support@gethealora.co.uk within 14 days of receiving your goods.

Once you have notified us of your cancellation, you normally have a further 14 days to return the goods.

Return Conditions

To be eligible for a change-of-mind return, products should be returned in their original condition and, where supplied sealed for health protection or hygiene reasons, with the original seal intact.

For health and hygiene reasons, products supplied sealed may not be eligible for a change-of-mind return once the seal has been broken.

This does not affect your legal rights if an item is faulty, damaged, not as described, or otherwise does not meet applicable consumer law requirements.

Return Shipping

Unless the product is faulty, damaged, incorrect, or otherwise required by law, the customer is responsible for the cost of returning the item.

We recommend using a tracked postal service, as you are responsible for the returned parcel until it reaches us.

Please contact support@gethealora.co.uk before returning an item so that we can provide the correct return instructions and return address.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Where a refund is due, it will normally be issued to your original payment method.

Refunds will be processed within the timeframe required by applicable UK consumer law. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Where required by law, the cost of standard outbound delivery will also be refunded. Additional charges for premium or express delivery may not be refundable beyond the cost of standard delivery.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incomplete, or incorrect, please contact us as soon as possible at:

support@gethealora.co.uk

Please include:

• Your order number
• A short description of the issue
• Clear photographs of the issue where possible

Your statutory rights under UK consumer law are not affected by this policy.

Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as quickly as possible at support@gethealora.co.uk.

We will do our best to stop the order before dispatch, but this cannot always be guaranteed.

Contact Us

For any questions regarding returns, cancellations, or refunds, please contact:

Healora Customer Support
Email: support@gethealora.co.uk