Shipping policy

Shipping Policy

Last updated: 20 September 2026

Thank you for shopping with Healora. We aim to make delivery simple, transparent and reliable.

Delivery Area

We currently deliver to eligible addresses throughout the United Kingdom.

Delivery Charges

For the current Healora offer, the following delivery charges apply:

  • Buy 1: £2.95 P&P
  • Buy 2: Free UK Delivery
  • Buy 3: Free UK Delivery

The delivery charge displayed at checkout at the time of purchase is the final delivery charge applicable to your order.

Order Processing

Orders are prepared for dispatch as quickly as reasonably possible after payment has been successfully confirmed.

Orders placed during weekends, public holidays or unusually busy periods may require additional processing time.

Delivery Times

Any estimated delivery date or delivery window displayed on our website, at checkout or in your order confirmation is an estimate unless expressly stated otherwise.

We will take reasonable steps to deliver your order within the timeframe communicated to you.

Delivery may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, operational disruption or unusually high parcel volumes.

Tracking Your Order

Where tracking is available, tracking information will normally be sent to the email address used when placing your order.

Please allow some time for tracking information to update after dispatch.

Incorrect or Incomplete Addresses

Please check your delivery address carefully before completing checkout.

If you notice an error, contact us as quickly as possible at:

support@gethealora.co.uk

We will try to update the address before dispatch, but changes cannot be guaranteed once an order has entered fulfilment.

Where Is My Order?

If your tracking shows your parcel as delivered but you cannot locate it, we recommend checking:

  • Around the delivery location
  • Any safe place specified to the courier
  • With other members of your household
  • With neighbours where appropriate
  • Any delivery photograph or courier tracking information

If you still cannot locate your parcel, contact: support@gethealora.co.uk

Damaged or Missing Items

If your parcel arrives damaged, incomplete or contains an incorrect item, please contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Photographs where relevant

We will investigate and provide an appropriate solution.

Returned or Undeliverable Parcels

If an order is returned because an address was incorrect, incomplete, refused or otherwise undeliverable, please contact us to discuss the available options.

Delivery and Consumer Rights

Nothing in this Shipping Policy affects your statutory rights under applicable UK consumer law.

Contact Us

For delivery or tracking questions:

Healora Customer Support
Email: support@gethealora.co.uk