Terms of Service

Last updated: 20 September 2026

These Terms of Service govern your use of the Healora website and any purchase made through our online store.

Throughout these Terms, the words "Healora", "we", "us" and "our" refer to:

[LEGAL BUSINESS NAME]
Trading as: Healora
[BUSINESS ADDRESS]
Email: support@gethealora.co.uk

By accessing our website or placing an order, you agree to these Terms.

1. Our Online Store

Healora provides an online store through which customers can browse and purchase products.

You agree to provide accurate, complete and up-to-date information when placing an order.

You must not use our website for unlawful, fraudulent, abusive or unauthorised purposes.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, pricing and other information displayed on our website are accurate.

Product packaging, appearance or minor details may change from time to time without materially changing the product.

Colours and appearance may also vary depending on your device or display settings.

3. Health Information

Information provided through the Healora website is for general informational purposes only.

It is not intended to replace personalised medical advice, diagnosis or treatment.

If you have an existing medical condition, take medication, are pregnant or breastfeeding, experience unusual symptoms, or are unsure whether a product is appropriate for you, you should seek advice from an appropriate healthcare professional.

Individual experiences and results may vary.

4. Prices

Prices are displayed in the currency shown on our website.

Any applicable delivery charges will be displayed before you complete your purchase.

We may change prices, promotions or offers from time to time. Changes will not affect orders already accepted by us.

5. Placing an Order

When you submit an order, you are making an offer to purchase the products shown in your order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable
• There is an obvious pricing or product-information error
• Payment cannot be authorised
• Fraud or misuse is reasonably suspected
• Delivery cannot reasonably be completed to the supplied address

If we cancel an order after payment has been taken, the relevant amount will be refunded.

6. Payment

Payment is processed using the payment methods available at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

7. Delivery

Delivery details, charges and estimated times are explained in our Shipping Policy.

Any delivery dates or windows are estimates unless expressly stated otherwise.

8. Cancellations, Returns and Refunds

Returns, order cancellations and refunds are governed by our Return & Refund Policy and your applicable statutory rights.

Nothing in these Terms is intended to restrict rights that cannot legally be excluded or limited under UK consumer law.

9. Promotions

From time to time we may offer discounts, promotional pricing, bundles or other special offers.

Promotions may be subject to availability, eligibility requirements, expiry dates or additional terms displayed with the relevant offer.

Unless stated otherwise, promotional offers cannot be exchanged for cash.

10. Website Content

We may update, correct or change website content where reasonably necessary, including descriptions, photographs and availability information.

11. Intellectual Property

Unless otherwise stated, the Healora brand, website design, original written content, graphics and other intellectual property belonging to Healora or its licensors are protected by applicable intellectual property laws.

You may not reproduce, distribute, commercially exploit or misuse protected material without appropriate permission.

12. Third-Party Services

Our website may use third-party services including Shopify, payment processors, delivery companies, analytics providers and advertising platforms.

Those services may operate under their own terms and privacy policies.

13. Website Availability

We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted or error-free access at all times.

We may update, suspend or modify website functionality where reasonably necessary.

14. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms limits your statutory consumer rights.

To the extent permitted by law, Healora is not responsible for losses that were not reasonably foreseeable or that arise from misuse of the website or products.

15. Governing Law

If you are a consumer in the United Kingdom, you retain the protections provided by mandatory consumer laws applicable to you.

Nothing in these Terms is intended to deprive you of legal protections that cannot lawfully be waived.

16. Changes to These Terms

We may update these Terms from time to time.

The version applicable to your order will generally be the version published when the order was placed, unless applicable law requires otherwise.

17. Contact Us

Questions regarding these Terms may be sent to:

Healora Customer Support
Email: support@gethealora.co.uk